Return & Exchange Policy


If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free exchanges within 7 days of receiving your order. You can return your product for store credita different product, or a refund to the original payment method.

To initiate a return or exchange, please complete the following steps:

Login to our online return portal using your email address and order ID

Choose the products you wish to return or exchange from your order

Find your order number & email this to customerservices@upscentre.com

Send this order number as well as a description of the item to the above email address & one of the team will come back to you with 24/48 hours & provide you with an RMA number which should be attached to the packaging when collected. 

Other questions that you may think of 

How long would it take to receive my refund 

Normally refund is processed within 3 weeks (21 working days)  & go back to the payment card that the purchase was made with 

Are there any shipping fees 

All we ask is that you return it to us in the condition it arrived in & if it is found to be faulty then we will refund the cost of posting it back to us plus the refund of the actual product

How is a lost or damaged item returned 

A lost or damaged item is returned to us the same way as a replaceable item but when it arrives back with us a full investigation would begin as to how the damage has occurred but you will be kept informed all the way through the process. 

Any other questions 

If you have any other questions that you want to ask then please do not hesitate to contact us on 0800 625 0051 or email sales@upscentre.co.uk